A NOTE ABOUT RETURNS: Returns are the most expensive part of any online business. So to help us keep prices competitive, should you have any questions or curiosity about a product's specs, compatibility or quality level, please call and speak with someone before you place your order. We want you to be happy and excited to get your new item and a quick call may go a long way to ensure that happens and that you don't spend time trying to ship something back.
We have a no hassle 7 day return policy for any sealed or unopened items. New items that have been tried and returned may be subjected to a restocking fee if not exchanged for another item of the same value or more. Any shipping costs incurred on the original shipment which were part of any Free Shipping promotion will also be deducted from any refund total or exchange difference.
Guitars and similar stringed instruments that have been set up (items over $99) have a $15.00 minimum restocking fee.
Some items are not returnable if opened, including personal items such as Harmonicas, Microphones, Earbuds, etc. Also any item that requires installation or assembly, such as pickups, stands or benches, once opened are no longer returnable. Any software or recording gear that includes software is not returnable once opened.
Please note that unhappiness with an item's overall quality will not be considered a product defect as there are many quality levels of products available. If you have any question about whether or not a product will meet your quality expectation, please call before you order. A quick call to us at 877-260-7301 can also answer any questions you might have about the return policy of any item.
We reserve the right to enforce this policy solely at our discretion.
We also ask that you not place an order with the intention to return it.
If an item needs to be returned because it's actually defective or damaged, call us to discuss the resolution. Defective items will be handled differently that basic returns
Please first read the above Return Policy to see if your item can be returned. For your convenience, a copy of our return form pdf is attached at the bottom of this post . Feel free to download, fill it out, and include it when shipping back your item.
Before you return your item, please call us at 877-260-7301 to obtain an RMA number. Once you have that number you can pack the item up exactly as it was delivered to you and send it to one of the following addresses:
If by Mail - RMA#__________, Riff City Guitar, PO Box 500, Saint Joseph MN 56374
If by FedEx, UPS or other Carrier - RMA#__________, Riff City Guitar, 641 15th Ave NE, Saint Joseph MN 56374
IMPORTANT PLEASE READ:
- Items sent back without an RMA number may be rejected or will be subject to an automatic $10 administration fee in addition to any restocking fees
- You must insure the item for its full value
- Defective items will be handled differently than basic returns- call for details
IMPORTANT- We need your help to get any shipping damage claims. If you throw away the proof of damage we CANNOT make a claim and will NOT be able to issue ANY credits or refunds!
If damage has occurred during shipping it is important that you keep all packaging and signs of damage. You must call us immediately upon discovering any damage or defectiveness. Calls made after 24 hours of delivery will not be considered for damage claim assistance, and you will need to work with the carrier directly to receive any claim. Damaged items that are not identified and reported to us within 24hours of delivery will not be returnable.