TERMS & CONDITIONS
Overview When you enroll in the Riff City Rewards ("Program"), you agree to be bound by these Program Terms and Conditions. Riff City Guitar Outlet reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, Riff City Guitar Outlet may change the Program benefits, Riff City Reward credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing these sites in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program. For questions regarding the Program, Participants may also call 1-877-260-7301 during business hours.
Riff City Reward credits accrue and may be redeemed in accordance with these Program Terms and Conditions. Riff City Guitar Outlet may further restrict the Program based on your place of residence. When you obtain Riff City Reward credits, you have obtained a limited license from Riff City Guitar Outlet as described in these Program Terms and Conditions. Accrued Riff City Reward credits are not your property. Riff City Reward credits are not transferable under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of Riff City Reward credits is null and void. Accrued Riff City Reward credits may not be combined with any other Program Participant's Riff City Reward credits. All accrued Riff City Reward credits will be forfeited upon your withdrawal from or termination of the Program.
Riff City Reward credits have no MONETARY value and may not be combined with any other offer, discount, coupon or promotion. RIFF CITY REWARDS CREDITS CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY US.
To the fullest extent allowed by law, Riff City Guitar Outlet retains ownership rights in any and all Riff City Reward credits and grants you a limited, non-exclusive, non-transferable license to use Riff City Reward credits only as specifically designated by Riff City Guitar Outlet as part of the Program. In the event that your account is canceled or terminated by you or by Riff City Guitar Outlet for any reason, then you will no longer have the right to use any Riff City Reward credits stored in or otherwise associated with your account, without any compensation to you or any liability of Riff City Guitar Outlet Once Riff City Reward credits are deleted from your account, they will not be reinstated, except at Riff City Guitar Outlet's sole discretion. Your only recourse and rights, if any, with respect to Riff City Reward credits obtained by you is to redeem such Riff City Reward credits in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated Riff City Guitar Outlet from time to time in Riff City Guitar Outlet's sole discretion.
You are encouraged to redeem Riff City Reward credits stored in your account. Riff City Guitar Outlet reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and all uses of Riff City Reward credits previously permitted. In such cases, Riff City Guitar Outlet generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing Riff City Reward credits for eligible offers, as designated at such time by Riff City Guitar Outlet in its sole discretion; however, Riff City Guitar Outlet makes no guarantee there will be any such redemption offers available at such time.
The availability of any feature or aspect of the Program cannot be guaranteed. The existence of a particular offer available for redemption of Riff City Reward credits is not a commitment by Riff City Guitar Outlet to maintain or continue to make such offers in the future. Riff City Reward credits required for any redemption offer may increase at any time. The scope, variety and type of offers that may be available for redemption of Riff City Reward credits can change at any time. Riff City Guitar Outlet have no obligation to continue making offers available for redemption of Riff City Reward credits. In addition, we may limit your use Riff City Reward credits stored in your account, including applying limits to: the number of Riff City Reward credits you may have stored in or credited to your account balance at one time, the number of Riff City Reward credits you may redeem within a given time period (for example, one day), or the number of Riff City Reward credits you may obtain per promotion. We also may remove Riff City Reward credits from your account if they are posted to your account in connection with an activity that is subsequently voided, canceled or involves a return.
Only one Riff City Reward account allowed per individual.
Provision of false information or omission of any information requested on any Program enrollment or redemption form or receipt may be ground for denial of enrollment and/or accrual of Riff City Reward credit in the Participant's account.
If you believe that you have validly obtained any Riff City Reward credits that have not posted to your account, then you must contact us within 2 months after the date you claimed to have obtained Riff City Reward credits. You acknowledge and agree that we may require reasonable documentation to support your claim and our resolution of your claim after our internal customer service review processes will be considered binding and final by you.
All redemption offers are subject to availability. Certain restrictions may apply to specific brands and redemption offers.* After a Participant has redeemed Riff City Reward credits, the Participant will not be able to exchange, refund or return the credits for redeposit in the Participant's account.
If a product is returned that has been paid for in full or in part by point redemption, the proportionate rewards refund amount will be converted back to points. Riff City Rewards points have no cash value.
By redeeming a Riff City Reward, the Participant releases Riff City Guitar Outlet subsidiaries and affiliates from any and all liability regarding the Program or any redemption or use of Riff City Reward credits. Riff City Guitar Outlet is not responsible for replacing lost, stolen or mutilated gift certificates, merchandise or anything else obtained by redemption of Riff City Reward credits.
*Strymon, Fulltone and Mesa Engineering products are excluded from all reward point redemption offers.
Reward Point Expiration
If there is no account activity for a period of 12 months or you opt out of receiving emails (leaving us no way to contact you,) your points may expire or be removed from your account at our sole discretion. Converted Store credits will expire upon voluntary account cancellation by the customer or by Riff City Guitar for any breach of the general terms and conditions of the site.
Participants are responsible for all taxes, liabilities, surcharges and any other fees associated with participation in the Program.
To the fullest extent allowed by law, Riff City Guitar Outlet makes no warranty, express or implied, regarding merchantability, fitness for a particular use or otherwise, regarding the Program or anything obtained by redemption of Riff City Reward credits, AND Riff City Guitar Outlet is not liable or responsible for special, incidental, punitive, consequential, or exemplary damages arising from the or related to the Program or use in any manner of anything obtained by redemption.
You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. Riff City Guitar Outlet may audit any Participant's account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. Riff City Guitar Outlet in its sole discretion, may cancel, suspend or otherwise limit your access to Riff City Reward credits stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If we cancel, suspend or otherwise limit access to Riff City Reward credits stored in your account, your right to use Riff City Reward credits stored in your account immediately ceases. We will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. Riff City Guitar Outlet reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions. The Program is subject to applicable government laws, rules and regulations. Void where prohibited.