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Riff City Rewards Help


What is Riff Rewards Program?

It’s our way of saying “thanks” and rewarding your loyalty. Riff Reward customers get priority notices of sales, specials and other one-of-kind deals. Learn More

How do I view my point balance?

Your point balance is on every page in the top bar .

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply use the the "Choose your discount" dropdown on the checkout page.

Do my points ever expire?

Yes, if your rewards account has no activity for a period of 1 year, or you have opted out of receiving emails from us (which gives us no way to contact you) we may remove your points.

Why did my account balance go down?

You, or someone you referred, canceled or returned a purchase or some of your points may have expired.

How do I contact support if I have questions about my points? 

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

How do I leave the program?

Please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use the “Support” link found on our website

Please see our Rewards Terms and Conditions page for all program details - https://www.riffcityguitaroutlet.com/pages/riff-city-rewards


Riff City Guitar is proud to be an authorized dealer of: