Why Buy Here

Why Buy from Riff City Guitar and Music Outlet?

Our "Why Buy Here" program sums it up quite nicely:

Our 5-Star Promise is that we will do everything in our reasonable power to get a 5-Star review in every aspect of every order you ever place with us. From making your purchase experience easy and enjoyable, to lightning fast shipping, to providing the best customer service in the business. The following are just some of the world class services we provide:

FAST FREE Shipping on on any item, any time within the contiguous US....well most of the time.  In most orders over $25, ground service shipping is free, with some exceptions for large or overweight, used, blem or unique items.  


Riff Rewards = FREE GEAR! No other music website gives you points on EVERY purchase that can be turned into “In-Store Cash” which you can turn into... FREE GEAR! It's automatic, you don't need to sign up for ANYTHING (however you will need to have an account...anonymous checkouts will not allow us to track your rewards.) Once you've made a purchase you can view your rewards under "My Account." To learn more about redeeming points, see our Riff Reward detail page.

PLUS! Rewards members get special notices, bonus rewards and extra discount opportunities throughout the year by way or our Riff Rewards Featured Items section.

FREE Professional Setup on any ($99 plus) stringed instrument you buy ($40 to $80 value.) Most people are not aware that most guitars, basses, ukuleles and other stringed instruments are NOT SHIPPED from the manufacturer in READY TO PLAY condition. So we take this necessary step to get your instrument in TOP playing condition before you get it. 

Make sure wherever you buy your instrument from (and we hope it's here,) that the company can properly set your instrument up. This ensures 2 things. 1.) That you will enjoy playing your instrument from the beginning and 2.) That the store you are buying from is a genuine music retailer and not just an online instrument broker- unable to provide the service you deserve. Please note, not generally, but sometimes this can cause a 1 day delay on shipping, but you can also choose not to have us setup your instrument by calling or adding a comment in your order. 

Take the manufacturers warranty and double it- at NO extra cost to you! Yes, Riff City Guitar will extend the warranty period on any product you buy at our published price, even if we put it on sale!  And our free extended warranty follows the very same conditions that that manufacturer offers - no short cuts*

And you don’t have to keep the receipt because we keep all of your records safe and sound here.

*Please read the Terms and Conditions of our extended warranty offer for details. Some products are excluded including preowned, blems, b-stock, demo units, closeouts and clearance items. Good on qualifying in-store and riffcityguitaroutlet.com purchases. Specifically negotiated deals do not retain the double warranty.  Third party sales such as Reverb, Ebay, etc., are not covered by the 2x warranty. The presence of any marketing material or “badge” advertising the 2X extended warranty is not indicative of actual warranty coverage on that product.

RCG Triple-R Warranty

ALTERNATIVELY we may, from time to time, offer an in-house 90 Day warranty on certain demos, pre-owned, b-stock, and clearance items called the RCG Triple-R Warranty.  This is a guarantee to either Repair, Replace or Return the item at our sole discretion, under our terms, during the specified warranty period. Items with this added warranty will be clearly marked, otherwise this warranty does NOT apply.

Third party sales such as Reverb, Ebay, etc., are not covered by the Triple-R Warranty unless clearly stated on the specific item listing.


As Low As 0% Financing with Affirm

Instant Credit Approval: Provide your basic information and get a real-time decision.

Easy payments: Spread your purchase over time with fixed, monthly payments. Rates from 0–30% APR.

Just select Affirm at checkout!

Offer is subject to change at any time. Pay over 3, 6 or 12 months with financing rates from 0%-30% APR when you complete a purchase using Affirm. Eligibility for financing and rates is based on applicant’s creditworthiness. Affirm loans made by Cross River Bank, member FDIC.

And there's more....

In addition to all of that FREE stuff, you are buying your instrument or accessories from a real hometown music store at big box store pricing. Because we are owned by Retail Endeavors Inc. we can buy in high volume and match the big box store prices, but because everything at Riff City is centered around our retail store, you get one-on-one service with our salespeople who will know who you are, and care deeply about your satisfaction. 

We have some of the best luthiers in the country working on setups and repair. 

We will knock ourselves out finding what you want if we don’t have it. Special orders are no problem. We often open new lines with suppliers, just to get one customer the gear they need- at a price they can afford. 

YOU can talk to the owner of Riff City Guitar if you ever need additional help or if you are not happy with anything- just call 1-877-260-7301, dial any extension and say, “ I’m a customer, I want to talk to Joe.” It’s that easy! 

*Based on an 10AM CST Cutoff time each day.

Riff City Guitar is proud to be an authorized dealer of: